Trade floor support
Fast, calm support for traders: Bloomberg, ICE, CQG, Eikon, TT, Excel add-ins, IPC and Cloud9 turrets, and market data entitlements.
Available now · Houston, TX
Adam
Adam
Rayburn
Senior IT Support · White-glove service · ITIL
26 years of front-line and back-end IT, mostly where downtime costs real money: energy trading floors, investment banks, a SpaceX production floor and 42 car dealerships. Hands-on engineer, team lead and field IT manager.
adam@rayburn ~ % whoami
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Uptime26 years (since 2000)
Employers13
Peak load2,200 users · 42 sites
Trade floorsBP · Vitol · Mercuria · Jefferies · SMH
CertsITIL v3 · CCNA · MCSE · CommVault
LocationHouston, TX
LinkedInin/adam-rayburn
Status● available
~/focus
What I'm known for
Endpoint management
Windows 10 and 11 migrations and hardware refreshes with SCCM, Intune and Autopilot. Mac fleets with Jamf and Apple Business Manager.
Systems & identity
Active Directory and Entra hybrid, Exchange, Microsoft 365, Citrix and VDI, servers, storage, backups and firewalls.
Field IT leadership
Managed MSP technicians across 42 locations. ITIL incident, problem and change management, KPIs and escalations.
~/experience
Career, 2000 to today
Filter by industry or skill to see where I've done it.
Career timeline
Industry
Skill
~/skills
Toolkit
Endpoint & OS
Windows 11/10, Windows Server 2012–2019, macOS, Ubuntu, SCCM, Intune, Autopilot, Jamf, BitLocker, GPO
Identity & cloud
Active Directory, Entra ID, Microsoft 365, Exchange hybrid, Azure, AWS, Google Workspace, MFA, Yubikey
Virtual & remote
Citrix Apps & Desktops, Horizon VDI, Windows 365 / AVD, VMware ESX, Hyper-V, GlobalProtect, Checkpoint VPN
Trading & market data
Bloomberg, ICE, CQG, Reuters / Eikon, CME Group, TT, Endur, IPC and Cloud9 turrets, Excel add-ins
Network & security
Cisco, Palo Alto, Versa SASE, SD-WAN, Checkpoint, ForeScout, CrowdStrike, Mimecast, certificates
Mobile
Intune, AirWatch, MobileIron, Apple DEP / ABM, iOS, Android
Voice & AV
Teams Voice & Rooms, Logitech MTR, Avaya, Cisco VoIP, Crestron, Polycom, Zoom, Webex, IPTV
Service management
ITIL, ServiceNow, Remedy, Jira, FreshService, Zendesk, Confluence, PowerShell
Engineering & plant
AutoCAD, Bentley, Hexagon, Aveva, Ansys, ProjectWise, PLCs, Fuji PCB lines, Zebra
✓ITIL v3 Foundation✓Cisco CCNA✓Microsoft MCSE 2003✓CommVault Administrator I
~/contact
Let's talk
Open to full-time IT support, desktop engineering and IT manager roles in Houston. I also take on small business clients through New Order Systems.