adamrayburn.com

Objective

A seasoned IT Professional seeking a challenging role to leverage extensive experience in troubleshooting, system optimization, and client satisfaction.

Ability Summary

Range of customer facing Service Delivery roles in Trade Floor, Desktop, Service Desk, Systems Administration and Management. Industries served have included Energy Trading, Investment Banking, Automotive, Marketing, and Technology. Skilled in managing Incidents, Problems, and Changes using ITIL framework.

Skills

OS – Windows 11/10/7, Server 2019/2016/2012, MacOS, Ubuntu

Server – AD, Exchange, SCCM, GPO, DHCP, DNS, AppLocker, SQL, IIS, ESX, Hyper-V

Software – Office 365/2019/2016, Teams, SharePoint

Mobile – AirWatch, Intune, Autopilot, Apple DEP/ABM, iOS, Android

Tools – Remedy, Jira, Service Now, Zendesk, Confluence KB, PowerShell

Remote - Citrix Apps/Desktops/VPN, Checkpoint VPN, Horizon VDI, Windows365/AVD

Cloud – Microsoft 365, Azure/Entra, Google Workspace, AWS

Security – CrowdStrike, McAfee, Symantec, BitLocker, Certificates, 2FA/MFA

Network – Cisco, Palo Alto SD-WAN, Checkpoint, ForeScout, Mimecast

Voice – Cisco VoIP, Avaya VoIP, Teams Voice, Cloud9 Turret, IPC Turret

Hardware – Dell, HP, Lenovo, NetApp, EMC, Canon, Ricoh

AV – Polycom, Crestron, Aver, Logitech, Teams/Zoom/Webex, IPTV

Market Data – Bloomberg, Reuters/Eikon, ICE, CQG, CME Group