Resume

Employment History

Technical Support Analyst at Mercuria

October 2024 - April 2025

Trade Floor IT Support, Oil and Gas, 300+ users local/remote, Team of 3 in Americas Region, Global Counterparts, 5 Offices Domestic/International, 10% Travel, Hardware Refresh, HP Shop, Win11 Migration, Procurement, AD/Entra, Exchange On-Prem Hybrid, SCCM, Citrix, GlobalProtect, InTune, RSA, MFA, M365, Teams, Logitech MTR, MagicInfo, Grafana, Ricoh, MICR, ICE, Bloomberg, CQG, Excel Add-ins, EBB, Reuters/Eikon, CME Group, TT, Cloud9, Endur, Symphony ICTS, ERCOT, ISO, ServiceNow ITSM, Jira, Confluence

IT Services Technician III at SpaceX

February 2024 – October 2024

Desktop Support for Starlink, 800+ Users, Team of 3, 700k sq ft manufacturing facility, AD/Entra, SCCM, M365, InTune, Jamf, Configurator, Win10, HP Shop, MacOS, CentOS, Jeeves, PLC, GlobalProtect, Teams, Logitech MTR, MagicInfo, Grafana, MFA, Yubikey, Procurement, AutoCAD, Jira ITSM, Confluence, Ricoh, Zebra, ERP, Vendor specific hardware and software, Injection Molding Machines, Fuji PCB Lines

Senior Desktop Support at Vitol

February 2020 – November 2023

Trade Floor IT Support, Oil and Gas, 500+ users local/remote, Team of 4, Americas Region, Global Counterparts, 15 Offices Domestic/International, 10% Travel, Refresh, HP Shop, Procurement, Changes, AD/Entra, Exchange On-Prem Hybrid, SCCM, Citrix, GlobalProtect, AirWatch, InTune, Apple DEP/ABM, Avaya, Cloud9, M365, Teams, Crestron, Polycom, Jira, Confluence, Ricoh, MICR, ICE, Bloomberg, CQG, Excel Add-ins, EBB, Reuters/Eikon, CME Group, TT, Cloud9, ERCOT, ISO

Regional Technology Manager at Sonic Automotive

February 2017 - February 2020

Field Support IT Manager, Automotive Dealerships, 2200+ Users, 42 locations, Texas region, 4 MSP direct reports, 100% Travel, Remedy ITSM, KPIs, Escalations, Incidents, Problems, CAB, SD-WAN Rollout, M365 Migration, Dell Shop, Surface Tablets, SCCM, Surface Tablets, AirWatch, iPhone/iPads, Wi-Fi, Credit Card Machines, Digital Signage, ADP/CDK Global DMS, CRM, Manufacturer/Vendor Systems and Hardware

Branch Support Engineer at Jefferies & Co.

May 2013 – February 2017

Contracted by FIS Global, Desktop Support, Investment Banking, Trading, 125+ users, Local/Remote, Houston and Dallas, 10% Travel, HP Shop, IPC Turret, Win10 Migration, Hardware Refresh, XenDesktop VDI,  AD, M365, SCCM, Virtual Data Rooms (VDR), MobileIron MDM, Bloomberg, Reuters, FactSet, Capital IQ, Petra, Aries, Neuralog, DI Desktop, Remedy and ServiceNow ITSM

Continued

Service Desk Lead at IFCO Systems

February 2013 – May 2013

Contracted by Genuent Staffing, Service Desk Lead, Pallet Company, IFCO Systems, 600+ users, 170 locations, 2 Direct Reports, Track-It ITSM, Queue Management, Triage, Incidents, Vendors, AD, Exchange On-Prem, Office, LOB applications

System Administrator at Afren Resources

December 2011 – September 2012

Contracted by MSP Ergos Technology, Lead Onsite Engineer, Oil and Gas, Supported 60+ Users locally, 300+ remote, Interim Americas IT manager with 2 direct reports, Global Counterparts,  Responsible for all infrastructure and front-line support, AD, Exchange, Office, Citrix XenDesktop VDI, ConnectWise

Operations Support Analyst at BP America

September 2007 to December 2011

Trade Floor Support, North America Gas and Power, 1200+ users, 15 locations, Global Counterparts, AD, Exchange, Dell/Lenovo Shop, Altiris, ICE, CQG, Bloomberg, SAP, DTN ProphetX, Excel Add-ins, Remedy ITSM, Cisco VoIP, Mobile Devices, IM Recording Audits, DR/BCP

System Administrator at Pointsmith

May 2006 to September 2007

Server/Network Administration and End User Support, Point-of-Sale Marketing and Printing, 50+ Users, Ad, Exchange, SQL, Citrix, VMware, SharePoint, Web Servers, SAN, Backups, Network, Firewall, Telephony. Office, Barracuda Web/Mail Appliances, Adobe, Quark, Windows, Mac

System Administrator at Complete Solutions

May 2005 to May 2006

Server/Network Administration and End User Support, IT Service Provider, 20 Users, AD, Exchange,  SQL, Virtual Server, SharePoint, Web Servers, Storage, Backups, Network, Firewall, and Telephony

System Administrator at Sanders Morris Harris

February 2001 to March 2005

Server/Network Administration and End User Support, Investment Banking and Trading Firm, 300 users, 15 locations, Local/Remote, 10% Travel, AD, Exchange, SQL, Blackberry, IIS, SAN, Backups, Network, Firewall, Licensing, Telephony, Bloomberg, NYFIX, NASDAQ, and ILX/Reuters

Technical Support Engineer at HP

October 2000 to February 2001

Contract Call Center Hardware Support, Compaq/HP Business Desktops, Remedy ITSM